This User Data Policy outlines how Hands Up Taxi ("we," "us," or "our") collects, uses, and handles your data when you use our services, including our application and related services. We are committed to maintaining the privacy and security of your information.
Data Collection
We collect data to provide and enhance our services. The types of data we collect include:
- Personal Data: This includes information you provide directly, such as your name, contact details (email, phone number), and payment information.
- Location Data: To facilitate our services, we collect your location, including pick-up and drop-off points.
- Usage Data: We collect data related to your interaction with our services, such as trip details, application usage patterns, and service interactions.
- Device Data: We gather information about the device you use, including device type, operating system, and unique identifiers.
Data Usage
We use your data for the following purposes:
- To deliver and improve our transportation services.
- To process transactions and manage your user account.
- To communicate with you regarding your trips and service updates.
- To personalize your service experience and provide relevant offers.
- To ensure the safety and security of our platform.
- To comply with legal and regulatory requirements.
Data Sharing
We may share your data with:
- Service Providers: We share data with third-party service providers who assist us in operating our services, including payment processors and map services.
- Drivers: We share your location and trip details with drivers to fulfill your service requests.
- Legal Authorities: We may disclose data to comply with legal obligations or to protect our rights and the rights of others.
User Rights and Data Control
You have rights concerning your personal data:
- Access: You can request access to the data we hold about you.
- Correction: You can request corrections to any inaccuracies in your data.
- Deletion: You can request the deletion of your data, subject to legal and operational constraints.
- Opt-Out: You can opt-out of receiving marketing communications.
Data Deletion
We prioritize transparency and respect for your data. We are committed to addressing any matters related to the data we hold about you.
Options Available:
- Account Settings: Modify your personal data within your account settings.
- Privacy & Security: Access settings to manage your account's privacy and security.
- Data Deletion: To delete your account, please email us at enquiries@handsuptaxi.com with the subject line "Account Deletion Request". We will process your request promptly.
Important Notes:
- If you have an active subscription, please cancel it before requesting account deletion.
- Allow a reasonable time for us to process your deletion request.
- For assistance, contact us at enquiries@handsuptaxi.com.
Data Security
We implement security measures to protect your data from unauthorized access, use, or disclosure. However, no data transmission or storage method is entirely secure.
Policy Updates
We may update this User Data Policy. We will notify you of changes by posting the updated policy. Your continued use of our services indicates acceptance of the updated policy.
Contact Information
For questions or concerns about this policy, please contact us at enquiries[at]handsuptaxi.com.